[Similar to, but not quite a duplicate of What are some mistakes non-Jewish people should avoid asking questions on this site?]
A non-Jew I know is working on a project for a company that sells a product targeted (solely) towards Jewish groups in the US.
While he's spent much of his life around Jews (and probably knows more Yiddish than I do), he's not a Jew, has had no education in Judaism, Jewish history or culture, and neither reads nor writes Hebrew.
As part of his project, though, there are cultural and religious terms that he needs to understand to do his job. He's looking for a resource where he can ask a quick question and get a quick answer. He's been asking me, but I'm far from an expert (and I have my own job!). He could use Google and Wikipedia, but those aren't always accurate, and there are all the transliteration issues.
An example to illustrate the problem…
Q: What does shalach manos mean?
A: What did Wikipedia tell you?
Q: It sent me to Mishloach manot, which sounds completely different, so I'm guessing it isn't the same thing, right?
A: Actually, it is.
Q: How am I supposed to know that?
You get the idea, I'm sure.
So, my questions for the community:
Would these be acceptable/welcome questions here?
The FAQ implies they are (they're real, honest "practical, answerable questions based on actual problems" that he has)—but that doesn't necessarily mean that people want to see or answer them.
Is there a way to, when asking, request that answers don't assume any prior knowledge?
I showed him this site, and he got discouraged just looking at the front page. He said, "for a goy, I thought I knew a lot"—but he could only understand about 30% of the questions, much less the answers.
Similarly, he'd be happy to get his answers by just searching here—but he doesn't have enough background to understand the results.
If not here, where?
If there's somewhere else you think would be a better fit, let me know, and I'll point him thataway.